Policies
Return & Exchange Policy
1. Scope of Policy & Proof of Purchase
This return policy applies exclusively to items purchased directly through our official online platform. We cannot accept returns, exchanges, or issue refunds for items acquired through third-party retailers, wholesale partners, or any external marketplaces. A valid order number generated by our platform is strictly required to initiate and verify any return.
2. 14-Day Return Window
You have 14 calendar days from the date your delivery is confirmed to initiate and postmark your return. Items sent back after this 14-day period will not be eligible for a refund or store credit.
3. Item Condition Requirements
To qualify for a full refund, your item must be returned in the same condition in which you received it.
- Opened Packaging: We understand you need to open the packaging to inspect or try on the garment. Opened items are fully accepted.
- Wear & Maintenance: The item must be unworn, unwashed, and unaltered. It must be entirely free of stains, odors, makeup, pet hair, or deodorant marks.
- Tags & Labels: All original product tags, brand labels, and packaging inserts must remain intact and attached to the item.
Please Note: We reserve the right to deny a refund if the returned item shows signs of physical wear, washing, or damage not present when the item was originally shipped.
4. How to Initiate a Return
- Log into your online customer account portal or contact our support team at info@honeybshell.com.
- Provide your Order Number and specify the item(s) you wish to return.
- Once your return is authorized, we will send you return instructions. You are responsible for purchasing and paying for your own return shipping label.
5. Refunds and Processing
Inspection: Once your return package arrives at our facility, please allow 3–5 business days for our team to inspect the condition of the item.
Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.
Return Label Reimbursement: If your return is eligible and approved, you will be fully reimbursed for the cost of the return shipping label, in addition to receiving your applicable merchandise refund.
